Overview
Learn to diagnose conflicts, separate interests from positions, and guide teams to durable agreements. Practice with role-plays and coaching.
What you’ll learn
- Conflict styles (Thomas–Kilmann) & when to use them
- Interest-based negotiation (principled negotiation)
- Framing, mirroring, and questioning techniques
- Mediation basics: caucus, options, and closure
- Remote conflict management & cross-cultural cues
Practice & tools
- Conversation playbooks (feedback, escalation, reset)
- Issue mapping & option generation templates
- Agreement drafts and follow-up trackers