Overview
Drive measurable improvements using Lean & Six Sigma. Learn tools to reduce defects, cycle time, and cost while increasing customer value.
Toolkit
- Voice of Customer, CTQs, SIPOC
- Root cause tools (Fishbone, 5 Whys), Hypothesis basics
- Control plans, SPC charts, mistake-proofing
Outcome
Complete a guided project aligned to DMAIC and present quantified benefits.